Streamline IT Service Management with BMC Remedy Administrator
BMC Remedy Administrator provides robust tools for managing IT processes and workflows effectively, although it may have a steep learning curve for new users.
BMC Remedy Administrator is a software tool designed to help IT professionals manage and maintain the BMC Remedy IT Service Management (ITSM) suite. Developed by BMC Software, this tool provides an easy-to-use interface for configuring, customizing, and optimizing the Remedy ITSM application. With Remedy Administrator, users can manage configurations, create workflows and rules, and manage users and roles, among other things.
Remedy Administrator's intuitive design and user-friendly interface make it a popular solution for IT professionals looking to streamline their Remedy ITSM management tasks. The tool features drag-and-drop functionality that allows users to quickly and easily create and modify forms without the need for programming knowledge. Additionally, Remedy Administrator comes equipped with a variety of pre-built templates and workflows that can be customized to meet specific business needs.
- Features of BMC Remedy Administrator include:
- Configuration management
- User and role management
- Workflow customization
- Form customization
- Rule creation and management
- Reporting and analytics
- Integration with other Remedy ITSM modules
BMC Remedy Administrator is a comprehensive and user-friendly software tool for managing and maintaining the Remedy ITSM suite. Its intuitive design and easy-to-use interface make it an ideal solution for IT professionals looking to streamline their ITSM management tasks.
Overview
BMC Remedy Administrator is a Commercial software in the category Business developed by Remedy, a BMC Software Company.
The latest version of BMC Remedy Administrator is 7.0, released on 02/18/2008. It was initially added to our database on 10/29/2007.
BMC Remedy Administrator runs on the following operating systems: Windows.
BMC Remedy Administrator has not been rated by our users yet.
Pros
- Robust ticketing and incident management capabilities
- Customizable workflow automation for IT service management
- Comprehensive reporting and analytics features
- Integration with other BMC software products for seamless IT operations
Cons
- Steep learning curve for new users due to the complexity of the tool
- High cost of ownership and maintenance, especially for smaller organizations
- Requires dedicated administrative resources for setup and ongoing maintenance
- Limited out-of-the-box integrations with third-party applications
FAQ
What is BMC Remedy Administrator?
BMC Remedy Administrator is a tool provided by BMC Software Company to manage and customize the Remedy IT Service Management Suite.
What are the key features of BMC Remedy Administrator?
Some key features of BMC Remedy Administrator include user management, configuration management, data management, form customization, and workflow development.
How can I access BMC Remedy Administrator?
You can access BMC Remedy Administrator by logging into the Remedy AR System server using valid credentials and navigating to the appropriate URL.
What is the role of a Remedy administrator?
A Remedy administrator is responsible for managing and maintaining the Remedy ITSM Suite, configuring application settings, customizing forms and workflows, and ensuring the overall performance and availability of the system.
Can I customize forms and workflows using BMC Remedy Administrator?
Yes, BMC Remedy Administrator provides a graphical interface and tools to customize forms, workflows, and other components of the Remedy applications.
Can I create new users and manage their permissions using BMC Remedy Administrator?
Yes, you can create new user accounts, assign roles, and manage permissions for different users within the Remedy ITSM Suite using BMC Remedy Administrator.
Does BMC Remedy Administrator have any reporting capabilities?
Yes, BMC Remedy Administrator supports reporting functionalities by providing predefined reports as well as the ability to create custom reports based on specific requirements.
Is there any training available for BMC Remedy Administrator?
Yes, BMC Software offers training programs and resources to help administrators effectively utilize BMC Remedy Administrator and maximize their productivity.
Can I integrate BMC Remedy Administrator with other software or systems?
Yes, BMC Remedy Administrator supports integration with various other software applications and systems through its extensibility options such as web services and APIs.
Where can I find documentation or support resources for BMC Remedy Administrator?
You can find documentation, guides, and support resources for BMC Remedy Administrator on BMC Software's official website or through their customer support channels.
Boris Weber
I am an editor at UpdateStar. I started as a support engineer, and am now specialized in writing about general software topics from a usability and performance angle among others. I telecommute from UpdateStar’s Berlin office, when I am not working remote as a digital nomad for UpdateStar. When I'm not analyzing the latest software updates, you can find me exploring new cities, immersing myself in local cultures, and discovering innovative tech trends across the globe.
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